Networking Solutions
Microsoft Office Solutions
Unsatisfied with vendor support ? Worried by long telephone bills while calling to vendor technical support ? Then, DON'T WORRY! Contact US!
You just have to leave a message(Skype or Email) and we will callback to you back at your landline phone no(UK Only). If you don't have a landline no. or you are unable to carry out steps over the phone then take advantage of our email technical support. If your internet is not working then you could send email from your office / friends place / cyber cafe and take printout of our suggested steps and try it at your network.
Myth:------
The Vendor's technical support would help us to solve the query or problem related to the product.
Fact:
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For vendors, the techical support is an extra burden on their profit margin. Thus, most vendors forget the definition of customer service. They just provide enough support that would help them to advertise and sell their product in the market. Once the product is sold, they forget the customer. And if the customer calls back with their problem related to the product, they try to get rid of the customer instead of guiding them towards the solution. They don't hesistate to say that we don't support this or that. And simply leave the customer in a mess. They don't even guide the customer properly, where they could get the proper solution. Its called the poor customer service. In order words, selfish support center.
Vendor don't want their support executives to spend more time on the call with customers. Vendors main intention is to get rid of more number of customers or calls as soon as possible. In order words, they don't care about customer's problem.
How different are we as compared to other technical support ?
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Everytime when you call to any technical support then the random available agent picks up the phone and handles the call. Thus, you have to explain your whole problem again. Even though he has a few summary points of last troubleshooting done but yet he knows only half of the actual problem. ANd then he would again repeat few of the same steps again. This increases the time, phone cost and decreases the effeciency of solution.
Our Network support professionals take the ownership of each customers case individually and looks after the issue from start to end. Thus, have better knowledge and understanding of your problem. Leading to effecient and fast solution delivery.
SERVICE CHARGE
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To keep our excellent support running and to avoid your long phone bills we charge you a very small amount of money.
Total Cost to our service.
Phone support: US$20
Email Support: US$10
HOW TO GET SUPPORT
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1. Make the payment through our payment options.
2. Contact us via phone(Skype ID: suppotechnosys) or email and leave/send message about your contact details and your payment details. Please include the following while providing your details:
a. Your First and Last Name.
b. Phone no. & Email ID. (will be kept confidential for records)
c. Payment mode and complete details.
d. Make and Model of the device having problem with.
e. Summary of you problem.
WE will get in touch with you as early as possible (Max 24hrs)...
*Please Note that the callback facility on landline phone no. is only for UK(United Kingdom), others please send us email or call us on skype. For any other clarifications, feel free to write to us..
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